At Nouriiva (https://nouriiva.com), we are dedicated to bringing you premium, 100% earth-friendly clothing, hats, and boots with minimal environmental impact. We work hard to ensure your sustainable fashion choices are packed responsibly and delivered straight to your door as efficiently as possible.

1. SHIPPING TIMELINES & TIMEFRAMES

We value your time and aim to get your items to you quickly. Our standard domestic delivery window is:

  • Delivery Time: 3 to 5 business days from the date your order is shipped.
  • Processing Window: Orders are typically processed, packed, and handed to our shipping carriers within 1 to 2 business days.
  • Business Days: Please note that shipping and processing timelines refer to business days only (Monday through Friday, excluding public holidays).

2. SHIPPING RATES & FEES

  • Shipping costs are calculated automatically at checkout based on the weight of your items (shirts, hats, or boots) and your final delivery address.
  • Any promotional shipping offers (such as free shipping over a certain order value) will be calculated automatically in your Review Cart page before checkout.

3. SUSTAINABLE PACKAGING

In alignment with our commitment to a healthy planet, all Nouriiva orders are shipped using 100% recycled, recyclable, or compostable packaging materials. We minimize plastic waste and encourage you to reuse, recycle, or compost your shipping box and materials upon arrival.

4. ORDER TRACKING

Once your package leaves our facility, you will receive an automated shipping confirmation email containing your tracking number and a link to trace your delivery. You can also view the real-time status of your order at any time by logging into your My Account dashboard.

5. DELIVERY ISSUES AND UNCLAIMED PACKAGES

  • Incorrect Addresses: Please double-check your shipping information at checkout. Nouriiva is not responsible for deliveries that fail due to incorrect or incomplete addresses provided by the customer.
  • Missing or Stolen Packages: If your tracking number shows your package was delivered but you cannot find it, please check with your neighbors or local postal carrier before reaching out to our Support team.

6. LOST OR DAMAGED IN TRANSIT

If your earth-friendly items are lost or arrive damaged due to carrier mishandling, please contact us immediately through our Support page so we can open an investigation and arrange for a replacement or store credit.