At Nouriiva (https://nouriiva.com), we want you to feel completely confident in your purchase. Because our clothing is 100% earth-friendly and made using recycled fabrics, we take pride in the quality of every shirt, hat, and boot we ship.
If you are not entirely satisfied with your item, we are here to help you get it sorted out quickly.
1. ELIGIBILITY WINDOW FOR RETURNS
You have 30 days from the date you receive your item to request a return or an exchange. Items sent back to us without first requesting a return will not be accepted.
2. RETURN CONDITIONS
To be eligible for a return or an exchange, your item must meet the following criteria:
- Condition: The item must be unworn, unwashed, and in the same brand-new condition that you received it.
- Tags & Packaging: All original tags, labels, and packaging (including shoe/boot boxes, if applicable) must be intact and undamaged.
- Proof of Purchase: You must provide the receipt, order number, or proof of purchase associated with your “My Account” profile.
Note on Sustainable Items: Minor texture variations or natural fiber inconsistencies are normal characteristics of 100% recycled fabrics and are not considered manufacturing defects.
3. NON-RETURNABLE ITEMS
Certain types of items cannot be returned for a refund or exchange:
- Sale Items: Items purchased during clearance sales or marked as “Final Sale” cannot be refunded.
- Gift Cards: Digital and physical gift cards are entirely non-refundable.
4. HOW TO INITIATE A RETURN
- Contact Support: Visit our website’s Returns or Support page to submit a return request with your order number and the reason for the return.
- Review & Approval: Our team will review your request. If approved, we will send you instructions on how and where to send your package.
- Shipping the Item: Pack the item securely. Unless the return is due to our error (e.g., wrong item or manufacturing defect), you will be responsible for paying your own shipping costs for returning your item. We highly recommend using a trackable shipping service.
5. REFUNDS PROCESS
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the item’s condition.
- Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, Stripe, etc.).
- Processing Time: Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.
6. EXCHANGES (E.G., SIZING ISSUES)
We only replace items if they are defective, damaged, or if you need a different size of the same item (such as shirts or boots). If you need an exchange, please file a request via our Support page so we can check our current sustainable stock inventory for your replacement.
7. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please reach out to us via our site’s Support page.